FAQ
Common questions we get about our products,no cost services & programs
Orders & Shipping
We currently ship to U.S. addresses only.
Apparel and other select items are printed on demand and will be shipped within 3–7 business days of delivery. You’ll get a tracking email when it ships.
Yes—free local pickup at 1 E. Center St.,STE 270, Fayetteville, AR 72701. Choose “Local pickup” at checkout; we’ll email pickup instructions.
You’ll receive a tracking link by email as soon as your order ships
My tracking says “delivered,” but I don’t have it.
Check your address, mailbox, porch, and with neighbors. Give carriers 24–48 hours after a delivery scan. If it still hasn’t arrived, email team@startupjunkie.org with your order number.
Returns & Exchanges
Returns are accepted within 30 days for unworn, unwashed items in original packaging. Email team@startupjunkie.org with your order number to start a return.
Customers cover return shipping unless the item is defective or we made a mistake.
Yes—reply to your order email with the size you need. We’ll confirm availability and next steps.
Sale items are final sale. Limited-run items may be exchange-only while stock lasts.
Payments
Major credit/debit cards and PayPal. Express checkout options (ShopPay/Apple Pay/Google Pay) may appear based on your device.
Yes, where required by law. Tax is shown at checkout.
Impact & Organization
Yes. The Startup Junkie Foundation is a 501(c)(3). Store proceeds support our programs for entrepreneurs.
Merchandise purchases are not tax-deductible as a charitable donation.
Visit our main site for programs and impact. There’s also a “Back to Startup Junkie” link in the header.
Changes, Cancellations, and Issues
If your order hasn’t entered production or shipped, we’ll do our best. Email team@startupjunkie.org ASAP with your order number.
We’ll make it right. Email a photo and your order number to team@startupjunkie.org within 7 days of delivery.
Bulk, Collabs, and Contact
Yes—reach out with quantities, sizes, and dates.
We’re open to limited runs and collabs. Email team@startupjunkie.org.
Email team@startupjunkie.org or call (479) 310-6261.